SAP Knowledge Base Article - Public

2510332 - Email notification for self-registered class is not triggered


Registration Email Notification (SystemEnrollmentNotification template) is not triggered when the user self-assigns in a class. It works when the class registration is performed by an administrator.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Learning

Reproducing the Issue

NOTE: First, make sure that on the class level, it is set to deliver notifications to user upon enrollment (under the class record > "Email Confirmation for User-Initiated Actions"). Also make sure that in the Global Application Settings > Mail is enabled.

Scenario #1:

  1. Login as a user >
  2. Enroll in a class >
  3. No Registration Email Notification is sent to the user.

Scenario #2:

  1. Login as an administrator in Learning Administration >
  2. Register the user in "Registrations" tab >
  3. User receives the enrollment notification.

Why isn't the Registration Email Notification getting triggered for Scenario #1 even if the class settings are correct and the mail is enabled?


Follow the steps below:

  1. Navigate to Learning Administration > 
  2. System Administration >
  3. Configuration >
  4. Global Application Settings >
  5. Mail settings tab > 
  6. Application Notification User Email field >
  7. "Application Notification User Email" should not be blank. You can put in any generic email and this would act as the "sender" of the email notification that the users receive when they enroll for a class.

Global Mail Application.png

See Also

2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists


lms, learning, SuccessFactors, SystemEnrollmentNotification, class, schedule, classes, register, course , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions