Symptom
Employee is not eligible for a benefit program,but its displayed in employee's benefit page
Environment
SuccessFactors Employee Central Global Benefits
Cause
Eligibility amount is not added in the "then" condition of benefit program eligibility rule .Hence system is displaying the benefit program for all employee's irrespective of the IF condition
Resolution
Add the entitlement amount in the "then" condition of the rule and remove the value from the entitlement field inside the benefit program.This will filter the benefits in employees page
System will skip the rule, if entitlement amount is not added in the rule and it will not filter the employees based on the eligibility condition.
Keywords
Benefit program eligibility benefit display , KBA , LOD-SF-EC-GBF , Global Benefits , Problem