Symptom
- When Importing "Person Relationship" for a new Dependent, the system is triggering the error message: related-person-id-external is invalid
Environment
- SAP SuccessFactors Employee Central - All Versions
Reproducing the Issue
- Go to Admin Center
- Search for Import Employee Data
- Download a blank CSV template for "Person Relationship"
- Filled all the required fields
- Try to import, you will get the error.
Cause
- When adding a new Dependent in the system you need to follow an specific order, otherwise the system will recognize this import for an Existing Employee and not for Dependents.
Resolution
-
The correct order when importing a new Dependent is:
- Import Biographical Information and assign the person-id-external to it. Leave the user-id column as blank
- Import Person Relationship template
- Import National ID and Personal Information
See Also
- 2092840 - Employee Central-Process to import dependent information
Keywords
- Employee Central, add new Dependent, Person-id-external, person relationship, import
Product
SAP SuccessFactors Employee Central all versions