SAP Knowledge Base Article - Public

2511484 - Dependents import error : related-person-id-external is invalid

Symptom

  • When Importing "Person Relationship" for a new Dependent, the system is triggering the error message: related-person-id-external is invalid

Environment

  • SAP SuccessFactors Employee Central - All Versions

Reproducing the Issue

  1. Go to Admin Center
  2. Search for Import Employee Data
  3. Download a blank CSV template for "Person Relationship"
  4. Filled all the required fields
  5. Try to import, you will get the error.

Cause

  • When adding a new Dependent in the system you need to follow an specific order, otherwise the system will recognize this import for an Existing Employee and not for Dependents.

Resolution

  • The correct order when importing a new Dependent is:

  1. Import Biographical Information and assign the  person-id-external to it. Leave the user-id column as blank
  2. Import Person Relationship template
  3. Import National ID and Personal Information

See Also

  • 2092840 - Employee Central-Process to import dependent information

Keywords

  • Employee Central, add new Dependent, Person-id-external, person relationship, import
, KBA , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors Employee Central all versions