2511593 - How SAP partners view cases for end user customers they support - SAP for Me

Symptom

Partner search for end user cases
VAR cannot view cases for end users
How to search for end user customer cases
Partner can't find end user customer case
How to find closed cases for end user customers
How partners view all cases for an end user customer number
Case handling during Go-live with Solution Manager for VAR
How are cases handled when partner has a block on installation?
How partners search for confirmed cases for end users they support
Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer

Environment

SAP for Me

Product

SAP Solution Manager 7.2

Keywords

partners , VAR , incident management, case, end customers, SAP for Me, case list, VAR service desk, find case , KBA , XX-SER-FORME , SAP for Me , How To

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