2511593 - How partners view incidents for end user customers they support - SAP ONE Support Launchpad

Symptom

Partner incident tiles
Partner search for end user messages
VAR cannot view incidents for end users
How to search for end user customer incidents
Partner can't find end user customer incidents
How to find closed incidents for end user customers
How partners view all incidents for an end user customer number
Incident handling during Go-live with Solution Manager for VAR
How are incidents handled when partner has a block on installation?
How partners search for confirmed incidents for end users they support
Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer

Environment

SAP Support Portal
SAP ONE Support Launchpad

Product

SAP Solution Manager 7.2

Keywords

partners , VAR , incident management , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To

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