SAP Knowledge Base Article - Preview

2511593 - How SAP partners view cases for end user customers they support - SAP for Me

Symptom

  • Partner search for end user cases
  • VAR cannot view cases for end users
  • How to search for end user customer cases
  • Partner can't find end user customer case
  • How to find closed cases for end user customers
  • How partners view all cases for an end user customer number
  • Case handling during Go-live with Solution Manager for VAR
  • How are cases handled when partner has a block on installation?
  • How partners search for confirmed cases for end users they support
  • Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer


Read more...

Environment

SAP for Me

Product

SAP Solution Manager 7.2

Keywords

partners , VAR , incident management, case, end customers, SAP for Me, case list, VAR service desk,  find case , KBA , XX-SER-FORME , SAP for Me , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.