Symptom
- Partner incident tiles
- Partner search for end user messages
- VAR cannot view incidents for end users
- How to search for end user customer incidents
- Partner can't find end user customer incidents
- How to find closed incidents for end user customers
- How partners view all incidents for an end user customer number
- Incident handling during Go-live with Solution Manager for VAR
- How are incidents handled when partner has a block on installation?
- How partners search for confirmed incidents for end users they support
- Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer
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Environment
- SAP Support Portal
- SAP ONE Support Launchpad
Product
SAP Solution Manager 7.2
Keywords
partners , VAR , incident management , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To
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