SAP Knowledge Base Article - Preview

2511593 - How SAP partners view cases for end user customers they support - SAP for Me

Symptom

  • Partner search for end user cases
  • VAR cannot view cases for end users
  • How to search for end user customer cases
  • Partner can't find end user customer case
  • How to find closed cases for end user customers
  • How partners view all cases for an end user customer number
  • Case handling during Go-live with Solution Manager for VAR
  • How are cases handled when partner has a block on installation?
  • How partners search for confirmed cases for end users they support
  • Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer


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Environment

SAP for Me

Product

SAP Solution Manager 7.2

Keywords

partners , VAR , incident management , KBA , XX-SER-FORME , SAP for Me , How To

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