SAP Knowledge Base Article - Public

2511924 - Error Received When Clicking "Find User..." Button in the Job Requisition - Recruiting Management


Error appears when clicking the "Find User..." button in the requisition. The error fingerprint when reproducing the issue might be: e9a78db305aaba259803c58d092b16395b443240

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Access the Recruiting Tab
  2. Create new requisition using "Create new job requisition from blank template"


  1. After creating the new requisition, go to the job requisition details and change the recruiter (for example) by clicking on 'Find User...'.

Find User.png

  1. The below error will occur:



The reason for this is because the same name has been used in manage recruiting group and the dynamic group that is associated to a specific role (such as recruiter).This will result in the above error.


Please attempt one of the following resolutions below:

  1. Change group name in manage recruiting group and also in Manage templates for the Job requisition template. Or...

  2. ... Change the name of the dynamic group associated to a role. This depends on which one will best suite for your business application.

** Please ensure to update the job requisition XML following any changes made to the group names. **


KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem


SAP SuccessFactors Recruiting all versions