2512174 - Creation of Positon Management Support Incidents

What should I include when opening a ticket for Position Management related queries?

Employee Central – Position Management

1. Include detailed problem description

2. Login details to the system

3. Include full replication steps in

4. Include all relevant screen shots of the issue

5.  Any import file's that were used in replicating the issue (If Applicable)

 

Include in the following when opening Position Management Support cases

Screen shots of position management settings configuration

Include screen shots of all tabs in position management settings, UI customising, hierarchy etc….

Check tool reports need to be included also

To run check tool reports, you need to have permissions for this

Check tool permissions is its own subtab within RBP as shown below

Once you have permission to use the check tool, please search for it in admin centre

In the dropdown menu at the top of the page, please choose position management

Once that is done, please check all and run the checks

Once you have run the check, click export results

Save this to your local computer and add it as an attachment to the Support case

Final report to include is the position management configuration export

This is found at the bottom of the position management check tool.

Save this to your local computer and include it in the Support case

This allows us to inspect through the full position management configuration. These reports are instance specific and will allow us to troubleshoot position management tickets more effectively

PLEASE INCLUDE THIS EXPORT FILE WHEN CREATING TICKETS RELATED TO POSITION MANAGEMENT QUERIES

*** CUSTOMER SUPPORT NEED TO INCLUDE THIS EXPORT WHEN OPENING POSITION MANAGEMENT ENGINEERING TICKETS ******

ECT-73181

Position Management Position Management cases Position Management Settings Position Management Queries Ticket Creation Position , KBA , LOD-SF-EC-POS , Position Management , LOD-SF-EC , Employee Central , Problem

SAP SuccessFactors Employee Central 1611 ; SAP SuccessFactors Employee Central 1702 ; SAP SuccessFactors Employee Central 1705 ; SAP SuccessFactors Employee Central 1708 ; SAP SuccessFactors Employee Central 1711