/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PublicSymptom
The approver has to approve the document X several times (X represents the document ID).
After clicking the Approve button first time, the status of X changes to Document saved. Only after the second time that button is clicked , the status of X change to Approved.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Managing My Area work center.
- Select Approvals view.
- Find X.
The approver has to click the Approve button several times. After approving the first time the status is Document saved, only after the second approval the status is Approved.
Cause
Several similar conditions are maintained in the document's approval process in multiple steps. This leads to multiple tasks being created for the same user.
Resolution
You can either remove one of the conditions in the approval process or use the Skip Reapproval checkbox to prevent an approver from receiving several approval tasks for the same document.
Keywords
approval process, several approvals tasks, approver, select approve twice , KBA , mulitple tasks , purchase order approvals , approval process , approval task , approver , approve , document saved , approved , AP-POP-PO , Purchase Order , How To