SAP Knowledge Base Article - Public

2512382 - Photo of the user is not displaying in employee profile user search option

Symptom

User photo is not displaying in user search

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to User/Universal Search
  2. Type any employee name or ID
  3. See only their name is displayed as a result, no photo next to it

Cause

The option "Enable photos in autocompletion find in the UI" in the backend i.e. Provisioning is disabled


Resolution

In order to make both Employee Name and Photo display in Search, please engage your Implementation Partner or raise a ticket with Product Support to turn option "Enable photos in autocompletion find in the UI" on in the backend i.e. Provisioning.

Provisioning Option On.png

Name and Photo in Search.png

Keywords

Profile Photo, User Photo, Profile Picture, Search, User Search, Universal Search, Enable photos in autocompletion find in the UI, provisioning, Missing Photo, Only Name, Name in Search , KBA , LOD-SF-EP-PHO , Photo Management , Problem

Product

SAP SuccessFactors HCM suite all versions