SAP Knowledge Base Article - Public

2512382 - Photo of the user is not displaying in employee profile user search option


User photo is not displaying in user search

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to User/Universal Search
  2. Type any employee name or ID
  3. See only their name is displayed as a result, no photo next to it


The option "Enable photos in autocompletion find in the UI" in the backend i.e. Provisioning is disabled


In order to make both Employee Name and Photo display in Search, please engage your Implementation Partner or raise a ticket with Product Support to turn option "Enable photos in autocompletion find in the UI" on in the backend i.e. Provisioning.

Provisioning Option On.png

Name and Photo in Search.png


Profile Photo, User Photo, Profile Picture, Search, User Search, Universal Search, Enable photos in autocompletion find in the UI, provisioning, Missing Photo, Only Name, Name in Search , KBA , LOD-SF-EP-PHO , Photo Management , Problem


SAP SuccessFactors HCM suite all versions