Symptom
Adding an embedded image within the text in ticket is not supported , but there is no warning message pop up shown in order to prevent users from doing this
Reproducing the Issue
- Navigate to Service Work Center
- Under Tickets View
- Edit the Ticket ABC with status Open(where ABC represents the Ticket ID)
- Insert embedded image within the text of the ticket
- Send the email
- Image at the receipient end is not seen
- There is no warning message shown either to prevent users from sending embedded images in ticket
Cause
Currently embedded images within the ticket cannot be sent
Resolution
A warning message to prevent users from sending this is planned in future release.
Keywords
KBA , LOD-CRM-EMP , Employee , How To
Product
SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708