Symptom
When creating a follow up email from a claim for example and sending it, you see that the status of the email is not changed to completed.
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
AUTHORIZATION, EMAIL, SEND, SENT, COMPLETED, FINI, STATUS. , KBA , CRM-BTX-ACT , Activity Management , Problem
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