SAP Knowledge Base Article - Preview

2513107 - Partner can't see end customer in the drop down list when reporting a case - SAP for Me

Symptom

  • Partner cannot select end user customer in drop down list when reporting a case
  • Partner cannot create cases for specific end user customer numbers
  • When trying to report a case, the "Select a Customer" drop down is not showing all end customer numbers supported by partner
  • When searching for an end customer, no result is found
  • Partner cannot view end customer when reporting a case


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Environment

  • Solution Manager (VAR)
  • SAP for Me

Keywords

customer case, case, SAP contract department, contract, active installation, valid to date, report case, system, partner, customer not showing, customer not displaying, value-added reseller , KBA , XX-SER-FORME , SAP for Me , Problem

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