SAP Knowledge Base Article - Preview

2513107 - Partner can't see end customer in the drop-down list when reporting an incident - SAP ONE Support Launchpad


  • Partner cannot select end user customer in drop-down list when reporting an incident
  • Partner cannot create incidents for specific end user customer numbers
  • When trying to report an incident, the "Select a Customer" drop-down is not showing all end customer numbers supported by partner
  • When searching for an end customer, no result is found
  • Partner cannot view end customer when reporting an incident 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.




SAP incident, incident, SAP contract department, contract, active installation, valid to date, report incident, system, partner, customer not showing, customer not displaying. , KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , How To

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