SAP Knowledge Base Article - Preview

2513665 - "Accept Match" button is grayed out during the duplicate check pop-up when trying to Hire a Candidate from Manage Pending Hires.

Symptom

  • Unable to hire a Candidate that is coming from Onboarding in Manage Pending Hires.
  • After filling in of the identity section a typical duplicate check popup is received as the userid is already found/used, but the "accept match" button is grayed out and therefore you are unable to continue.
  • The above mentioned scenerio of receiving a duplicate check can usually occur when doing an internal hire or when pre-day 1 option is enabled for onboarding


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Environment

  • SAP SuccesFactors HCM suite
  • Employee Central
  • Onboarding to EC integration
  • Pre-day 1 enabled for onboarding.

Product

SAP SuccessFactors HCM Core all versions

Keywords

preday 1, pre-day 1, greyed out, grayed out, accept button, Duplicate check, ONB, onboarding, mph, manage pending hires, manage pending recruits, hire wizard , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-HIR-UTM , Rehire - Use this Match functionality , Problem

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