SAP Knowledge Base Article - Public

2513998 - Org chart not appearing in home page under "My Info" section

Symptom

  • Org Chart for employees under "My info" section not appearing.   

Environment

  • BizX

Reproducing the Issue

  •  Naviagte to "Manage Home Page"
  •  Confirm org chart tile is configured in "Manage home page" on the "My info" tile  
  •  Proxy as a user, navigate to home, no org chart is shown under "My Info". 

Resolution

  • Admin has moved the Org Chart tiles into the wrong sections
  • Go to the "Manage Homepage" screen and swap the positions of the Org Chart tiles.
  • The one that is currently in "My Info" needs to move to "My Team" - and visa versa

2017-08-03_11-20-37.png

2017-08-03_11-21-03.png

See Also

  • Unfortunately it is difficult to tell the 2 tiles apart from each other - but you can check which is which by going to the "Preview" button in the popup you will see that the manager version will show count of direct reports - and the non-manager version will show number of peers.
  • There is an enhancement in b1711 which will add additional info next to the tiles so the admin can better tell them apart.

Keywords

  • Org Chart
  • My Info
  • Home Page
, KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem

Product

SAP SuccessFactors HXM Suite all versions