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SAP Knowledge Base Article - PreviewSymptom
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- There was no indication in CDT or Agent ECF page that chat was created
- Chat was received in CDT, but no indication on Agent ECF page
- Errors at Chat Server log file:
- OwnerGUID not found for Address [chat_account@your_company.com]
- OwnerGUID not found for line id [f8594108b62047fea6eea8c761d134fb]
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 chat ECF OwnerGUID multi multichat , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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