SAP Knowledge Base Article - Preview

2514358 - In browsers other than Internet Explorer only CRM Addresses are available when searching for addresses in IC E-Mail editor or One2One E-Mail editor

Symptom

  • When searching for addresses a browser other than Internet Explorer (IE11)  only CRM addresses are available in the dropdown
  • This can happen for browsers such as Edge, Firefox, or Chrome
  • In Internet Explorer all values Contacts in Microsoft Outlook, CRM and Exchange addresses are available


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

one-to-one, outlook, E-Mail, Lotus, Google, Chrome, Firefox , KBA , CRM-BF-ML , Email Management , SV-SMG-SUP , Service Desk / Incident Management , CRM-IC-CHA-EMA , E-Mail Integration , Problem

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