Symptom
While executing/creating a Campaign, there are some Actions which are shown as greyed out.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales Campaign.
- Open the Campaign ABC (where ABC represents the Campaign ID).
- Go to the Build view.
- Add a target goup.
- On the left side of the page, you see some Actions like "Create Lead", "Notify", Create Activity","Update Target Group" are greyed out and not accessable.
Cause
Respective E-mail Template has not been maintained for the Actions to be available, and the Actions are follow-up activities for a specified trigger in the campaign, so a trigger need to be selected as well.
Resolution
- In the Build View, on the left side in Actions section, Click on "Send E-mail" option available. Now it is added to the Target Group --> Actions part.
- Click on "Seclect" option to select E-mail Template with its respective Communication Type.
- After choosing an E-mail Template, click on "Apply" to apply your selection.
- Now you see that Triggers (Submitted Form, E-Mail Interaction, Clicked Link) is not availalbe to be selected.
- Select one trigger, then you will see all actions on the left hand side under the Actions section and available to work with.
See Also
SAP Help Portal documentation: Create Multistep Sales Campaigns
Keywords
Campaign, Action, Notify, Create Lead, Create Activity, Update Target Group
, KBA , LOD-LE-MKT-CPG , Obsolete - Use LOD-CRM-MKT-CAM , How To
Product
SAP Cloud for Customer core applications all versions