Symptom
When a survey notification is sent, the direct link URL is not shortened to what is displayed in the syntax Title field.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
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Log into HCM > navigate to Learning Administration > System Administration > Manage Email > Email Notification Templates >
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Search and open in the edit mode the survey templates (FollowupEvaluationAssignmentNotification or ItemEvaluationAssignmentNotification) > Messages tab > Launch editor >
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At the Tokens list, search for 'Survey Direct Link' and include it to the template >
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Click on the 'Survey Direct Link' tag just added to the template > click on the 'Insert/Edit link' icon to include a Title > Save >
- Trigger the notification to the users >
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Notice that the full URL is displayed in the notification received by the users.
Cause
The Title is not a URL encoding field; in other syntax tags, this would be labeled as "Text to Display".
Resolution
A default evaluation or survey template ID could not be used for all items, but if creating a new one for each, the URL can be generated at Learning Administration > System Administration > System Management Tools > Generate Direct Links > Type: Launch Survey.
Then use this link in the template editor with the 'Insert/edit link' button which includes a "Text to display" field that will encode the URL.
Keywords
sap, sf, sfsf, lms, learning, admin, template, notification, email, survey, questionaire, evaluation, link, generate, direct, tag, token, SURVEY_DIRECT_LINK, short, long, URL, encode, url-encoding, url-encoded, html, text , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem