SAP Knowledge Base Article - Public

2515121 - Learning notification survey direct link URL encoding

Symptom

When a survey notification is sent, the direct link URL is not shortened to what is displayed in the syntax Title field.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into HCM > navigate to Learning Administration > System Administration > Manage Email > Email Notification Templates >
  2. Search and open in the edit mode the survey templates (FollowupEvaluationAssignmentNotification or ItemEvaluationAssignmentNotification) > Messages tab > Launch editor >
  3. At the Tokens list, search for 'Survey Direct Link' and include it to the template >
  4. Click on the 'Survey Direct Link' tag just added to the template > click on the 'Insert/Edit link' icon to include a Title > Save >
  5. Trigger the notification to the users >
  6. Notice that the full URL is displayed in the notification received by the users.

Cause

The Title is not a URL encoding field; in other syntax tags, this would be labeled as "Text to Display".

Resolution

A default evaluation or survey template ID could not be used for all items, but if creating a new one for each, the URL can be generated at Learning Administration > System Administration > System Management Tools > Generate Direct Links > Type: Launch Survey.

Then use this link in the template editor with the 'Insert/edit link' button which includes a "Text to display" field that will encode the URL.

Keywords

sap, sf, sfsf, lms, learning, admin, template, notification, email, survey, questionaire, evaluation, link, generate, direct, tag, token, SURVEY_DIRECT_LINK, short, long, URL, encode, url-encoding, url-encoded, html, text , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions