Symptom
You want to identify if a change of a document is triggered by workflow rule, or by a business user.
e.g: The status field of a Task activity.
Environment
SAP Cloud for Customer
Resolution
- Go to the related work center. (e.g: Activities)
- Go to the related work center view. (e.g: Tasks)
- Find and open the relavent document. (e.g: Task AAA, AAA represents the Task ID)
- Go to the Changes facet of the document.
- Find the change history. (e.g: the change history of Status field)
If any changes happened due to scheduled workflow rule, then the changes should be triggered by the user SAP_SYSTEM, not a business user.
Keywords
workflow user, SAP_SYSTEM, changes, changed by, ticket , KBA , LOD-CRM-WKF , Workflow , How To
Product
SAP Cloud for Customer add-ins all versions