Symptom
- Error while starting SUM initial screen: "Error during SUM ABAP process start: error - Please contact the SAP Support"
- Checking log file sapstartsrv.log the following message appears "ERROR: Root directory <Path to SUM> exceeds allowed length of 25"
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Environment
Software Update Manager 1.0
Product
SAP NetWeaver all versions
Keywords
Contact SAP Support, SUM not launch GUI, screen, exceed 25 characters, SUM path , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem
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