2515941 - Workflow Rule Failure notification

You will see workflow failure notification in your notification inbox tough the worflow has been executed and the respective notification has been sent.

SAP Cloud for Customer

1. Go to Administrator Work Center.
2. Go to Workflow Rules.
3. Click on the gear icon/cog wheel icon to select the "Workflow Logs" option.
4. Click on advance filter option and filter the logs using the criteria Status = "Failed".
5. Now, choose the specific workflow composed on the object in question which gives worflow failure notification.

This is the case of e-mail bounce when the recipient's email address in not correct.

When the email is sent out of the system, we usually mark it as "Completed". But if there is a bounce of email because of the invalid email address i.e. the mail couldn't be delivered to the recipient's email address, then the rule is set as "Failed" so that the email address of the recipient can be corrected.

You can go to the logs and when you see the "Failed" Log for that instance, for that specific rule, you can click on the "Failed" link and you will see the error message why it failed: "Recipient email address not valid".

1. Go to the Accounts/Contacts work center view.

2. Kinldy correct the Business Partner's(Accounts or Contact) /Recipients e-mail address and maintain valid e-mail address.

workflow, failure, email fails, bounce, reply , KBA , LOD-CRM-WKF , Workflow , Bug Filed

SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708