SAP Knowledge Base Article - Public

2516394 - From Email Addresses used when user enroll into Classes

Symptom

What's the 'From email address' used for each template that gets triggered to users when they are enrolled into Classes?

Environment

SAP Successfactors Learning

Resolution

Users can get 3 email notifications based on the settings (SystemEnrollmentNotification, VLE_ENROLLMENT, and Calendar Invite) and for each the 'From email address' is explained below:

1. SystemEnrollmentNotification: It uses as the Sender the email address configured at Learning Administration > System Administration > Configuration > Global Application Settings > Mail tab, when the setting '
2. VLE_ENROLLMENT: It uses as the Sender the email address of the class's Instructor;
3. Calendar Invite: It uses as the Sender the email address of the Organizer, configured at the class's record (Class Details tab > Contact email address).

NOTE: All VLS session related email will always use Instructor email address as the 'From email address' unless the setting 'Use Application Admin's email address for VLE email notifications' is enabled (at Learning Administration > System Administration > Configuration > Global Application Settings > Mail tab).

See Also

  • 2526614 - Admin can configure "From" email address for VLS notification
  • 2479684 - Use contact's email as the "sender" in the class email invites
  • 3600996 - Token <&SCHD-CONTACT-EMAIL> (Schedule Contact Email) doesn't get populated with the class's Contact email

Keywords

sf, sfsf, lms, sender, From Email Address, VLE_ENROLLMENT, SystemEnrollmentNotification, Calendar Invite, Class, Registration,  , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning all versions