Symptom
We would like to know the from email address used for each template that triggers to users when user enroll into Classes.
Environment
SAP Successfactors Learning
Resolution
The User will get 3 email notification based on the settings i.e. SystemEnrollmentNotification, VLE_ENROLLMENT and Calendar Invite and for these 3 templates the from email address is used as explained below:
1. SystemEnrollmentNotification: Its uses the from email address from the Mail Settings(:) in Global Application Settings.
2. VLE_ENROLLMENT : Its uses the from email address as Instructor email address updated in Instructor record.
3. Calendar Invite: Its uses the from email address from the Organizer email address updated in SO level. I.e. Contact email address.
NOTE: All VLS session related email will always use Instructor email address as from email address unless the following setting is enabled:
- Global Application Settings
- Use Application Admin's email address for VLE email notifications:
Keywords
From Email Address, VLE_ENROLLMENT, SystemEnrollmentNotification, Calendar Invite, Class, Registration , , KBA , LOD-SF-LMS-NOT , Notifications , How To