Symptom
Follow-up/ Post Evaluation survey are not gettings assigned for substitute items when the completions are recorded for main and substitute items.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
Follow the below steps to reproduce the issue:
- Create 2 online item and associate follow-up evaluation survey for the the items.
- Ensure that follow-up survey are enabled at completions status level (References > Manage Users Learning > Completion Status ).
- Now add one of the item as substitute for other item.
- Record learning for the main item for one of the user using Add to Learning History for Multiple Courses (found in Manage User Learning). Ensures that completions are marked for both main and substitute item.
- Now check the learning plan of the user for whom the record learn was performed. You can see follow up survey has been assigned to user which is associated to main item and follow up survey which was associated to substitute item is not assigned.
Cause
Follow-up/ Post evaluation survey will not be assigned for substitute item completion.
Resolution
System is working as designed.
Follow-up/ Post evaluation survey will not be assigned for substitute item completion.
Keywords
Follow Up evaluation, Post Evaluation, Substitute item , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-NOT , Notifications , Problem
Product
SAP SuccessFactors Learning all versions