There is an already existing Page Layout ABC (ABC represents name) that is assigned to the Business Role DEF.
DEF is assigned to the user XYZ.
After making some new changes on an UI on which changes are not assigned to the layout ABC the user XYZ does not see the changes on the UI.
E.g. you are editing ABC and have hidden a field on the Ticket TI. When logging in with the user XYZ you can still see the hidden fields on the UI.
KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To
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