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2516764 - Introscope Enterprise Manager Error "The EM failed to start. Local Users and Groups realm is misconfigured." - Introscope EM 10.1

Symptom

After installation, the Introscope Enterprise Manager does not start.

In the IntroscopeEnterpriseManager.log file found in the directory /usr/sap/ccms/apmintroscope/logs this error can be seen:

8/09/17 03:55:39.331 PM AWST [ERROR] [main] [Manager.UserManagementService] XML Problem while parsing at line 11 and column 90: cvc-pattern-valid: Value '' is not facet-valid with respect to pattern '(\p{L}|\p{N}|_|-)+' for type '#AnonType_nameprincipalType'.
8/09/17 03:55:39.404 PM AWST [ERROR] [main] [Manager.UserManagementService] XML Problem while parsing at line 11 and column 90: cvc-pattern-valid: Value '' is not facet-valid with respect to pattern '(\p{L}|\p{N}|_|-)+' for type '#AnonType_nameprincipalType'.
8/09/17 03:55:39.405 PM AWST [ERROR] [main] [Manager] The EM failed to start. Local Users and Groups realm is misconfigured. Error using new settings for Realm: XMLFileManager.CouldNotParseConfigFileError
8/09/17 03:55:39.460 PM AWST [INFO] [main] [Manager] Shutting down the Isengard server
8/09/17 03:55:39.520 PM AWST [INFO] [main] [Manager] Orderly shutdown complete.


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Environment

  • Introscope Enteprise Manager 10.1 
  • Linux x86_64
  • JVM 8 java version 1.8

Product

SAP Solution Manager 7.2

Keywords

[ERROR] [main] [Manager] The EM failed to start, XMLFileManager.CouldNotParseConfigFileError, Error using new settings for Realm: XMLFileManager.CouldNotParseConfigFileError , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

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