2516764 - Introscope Enterprise Manager Error "The EM failed to start. Local Users and Groups realm is misconfigured." - Introscope EM 10.1

Symptom

After installation, the Introscope Enterprise Manager does not start.

In the IntroscopeEnterpriseManager.log file found in the directory /usr/sap/ccms/apmintroscope/logs this error can be seen:

8/09/17 03:55:39.331 PM AWST [ERROR] [main] [Manager.UserManagementService] XML Problem while parsing at line 11 and column 90: cvc-pattern-valid: Value '' is not facet-valid with respect to pattern '(\p{L}|\p{N}|_|-)+' for type '#AnonType_nameprincipalType'.
8/09/17 03:55:39.404 PM AWST [ERROR] [main] [Manager.UserManagementService] XML Problem while parsing at line 11 and column 90: cvc-pattern-valid: Value '' is not facet-valid with respect to pattern '(\p{L}|\p{N}|_|-)+' for type '#AnonType_nameprincipalType'.
8/09/17 03:55:39.405 PM AWST [ERROR] [main] [Manager] The EM failed to start. Local Users and Groups realm is misconfigured. Error using new settings for Realm: XMLFileManager.CouldNotParseConfigFileError
8/09/17 03:55:39.460 PM AWST [INFO] [main] [Manager] Shutting down the Isengard server
8/09/17 03:55:39.520 PM AWST [INFO] [main] [Manager] Orderly shutdown complete.

Environment

Introscope Enteprise Manager 10.1
Linux x86_64
JVM 8 java version 1.8

Product

SAP Solution Manager 7.2

Keywords

[ERROR] [main] [Manager] The EM failed to start, XMLFileManager.CouldNotParseConfigFileError, Error using new settings for Realm: XMLFileManager.CouldNotParseConfigFileError , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.