2516977 - Account Displays only Related Tickets

Accounts display only those tickets for which the account is added at the header level

1. Navigate to Customer Work Center
2. Then to Account View
3. Open account ABC(where ABC represents the Account name)
4. Navigate to Ticket Facet
5. Here you can see only those tickets for which this account has been added at header level

This is the Expected System Behaviour

KBA , LOD-CRM-EMP , Employee , How To

SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708