- SAP Contact Center Integrated with SAP CRM
- Agent is offered/alerted or receives inbound calls despite being in wrap-up mode in both CRM and CDT (Communication Desktop)
- The issue could also happen when the agent is already with another caller
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Required Agent, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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