Symptom
- How to request a new/additional instance?
- Who provide the credentials to access a new instance?
Environment
SAP SuccessFactors HCM Suite
Resolution
Below you can find information on the process around requesting new SuccessFactors tenant:
- When there is no previous instance available
Customers need to contact their CSP or Sales Representative. The SuccessFactors Provisioning team create new tenants for the customer once the order is accepted and fulfillment items are triggered to them through the system.
- When there is already existant instance available
Customers need to check with their CSP or Sales Representative if their contract with SAP contemplates more than one instance. If so, the SuccessFactors Provisioning team will proceed with the request as mentioned above.
NOTE: In both scenarios, the support team is not responsible for the sending of credentials when a new tenant is created. The tenant credentials email notifications are sent to the company's Provisioning Contact Person IT maintained in the contract.
Only in case credentials have not been received and no other admin user has access to the system, that you can reach out to support as instructions from KBA 2186617 - Creating a Super Admin User in SuccessFactors Provisioning
- Re-activating a decommissioned instance
Make sure to review with your CSP if the contract is still valid. If so, in order to re-activate a decommissioned instance, please report a ticket to support team so they can reach out to the Decommissioning team to request on the same. Make sure to attach the contract in the ticket for verification
See Also
2859013 - SAP SuccessFactors Decommission request
2186617 - Creating a Super Admin User in SuccessFactors Provisioning
2757630 - Cloud tenant is missing / cannot create support case due to missing system
Keywords
Instance Credentials, New Instance Credentials, Initial Access Information, Initial login Details, Success Factors, Bizx, Platform, decommissioned, reactivate, tenant, account executive, account manager , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS , Learning Management System , LOD-SF-PLT-NCC , New Instance Creation , How To