SAP Knowledge Base Article - Public

2517118 - SAP SuccessFactors New Instance/Re-activation request


  • How to request a new/additional instance?
  • Who provide the credentials to access a new instance?


SAP SuccessFactors HXM Suite


Below you can find information on the process around requesting new SuccessFactors tenant:

When there is no previous instance available

Customers need to contact their CSP or Sales Representative. The SuccessFactors Provisioning team create new tenants for the customer once the order is accepted and fulfillment items are triggered to them through the system.

When there is already existant instance available

Customers need to check with their CSP or Sales Representative if their contract with SAP contemplates more than one instance. If so, the SuccessFactors Provisioning team will proceed with the request as mentioned above.

NOTE: In both scenarios, the support team is not responsible for the sending of credentials when a new tenant is created. The tenant credentials email notifications are sent to the company's Provisioning Contact Person IT maintained in the contract.

Only in case credentials have not been received and no other admin user has access to the system, that you can reach out to support as instructions from KBA 2186617 - Creating a Super Admin User in SuccessFactors Provisioning

Re-activating a decommissioned instance

Make sure to review with your CSP if the contract is still valid. If so, in order to re-activate a decommissioned instance, please report a ticket to support team so they can reach out to the Decommissioning team to request on the same. Make sure to attach the contract in the ticket for verification

See Also

2859013 - SAP SuccessFactors Decommission request

2186617 - Creating a Super Admin User in SuccessFactors Provisioning

2757630 - Cloud tenant is missing / cannot create support case due to missing system


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SAP SuccessFactors HCM all versions