SAP Knowledge Base Article - Public

2517118 - SAP SuccessFactors New Instance/Re-activation request

Symptom

  • How to request a new/additional instance?
  • Who provide the credentials to access a new instance?

Environment

SAP SuccessFactors HCM Suite

Resolution

Below you can find information on the process around requesting new SuccessFactors tenant:

No existing instance / Requesting a New SuccessFactors Tenant:

  • Requests for new tenants must be directed to the Customer Success Partner (CSP) or SAP Sales Representative.
  • Once the order is validated and fulfillment items are triggered, the SuccessFactors Provisioning Team will create the new tenant.

An instance already exists:

  • It is necessary to confirm with the CSP/Sales Representative whether the current contract includes entitlement to additional tenants.
  • If confirmed, the Provisioning Team will proceed with tenant creation following the standard process.

Re‑activating a Decommissioned Instance:

  • Ensure you review with your Account Executive (AE) whether the contract is still valid. If it is, you may request reactivation of the decommissioned instance via your AE. They will coordinate with the SAP internal teams for reactivation or emergency unblocking options.
  • If you do not have an SAP Account Executive, you can contact to the CIC support team since they can help with this information. Here is the KBA for guide: 2626344 - Who is the SAP Account Executive for my company? 

Important Notes:

  • Support does not send new tenant credentials.
    Tenant credentials are automatically emailed to the Provisioning Contact Person (IT contact) listed in the customer contract.
  • If you do not know who CSM/CEE contact is, you may refer to: KBA 2671448 – How to locate your SAP CSM or CEE contact.
  • If credentials were not received and no other admin user can access the tenant, customers may contact Support as per KBA 2186617 – Creating a Super Admin User in SuccessFactors Provisioning.

@Support Team: Check internal memo

See Also

  • KBA 2859013 - SAP SuccessFactors Decommission request
  • KBA 2186617 - Creating a Super Admin User in SuccessFactors Provisioning
  • KBA 2757630 - Cloud tenant is missing / cannot create support case due to missing system
  • KBA 2671448 – How to locate your SAP CSM or CEE contact.
  • KBA 2626344 - Who is the SAP Account Executive for my company? 

Keywords

Instance Credentials, New Instance Credentials, Initial Access Information, Initial login Details, Success Factors, Bizx, Platform, decommissioned, reactivate, tenant, account executive, account manager, wrong contact IT person, Tenant Request, GCO direct ticket, Contact change for Tenant handover e-mails, tenant creation, and re-trigger of the handover e-mails, csm , KBA , LOD-SF-PLT-NCC , New Instance Creation , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors HCM Suite all versions