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SAP Knowledge Base Article - PreviewSymptom
When you reply or forward an e-mail by selecting it in the interactions tab of a ticket, it does not take into consideration the selection, but the last e-mail on the thread.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer core applications all versions ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
Reply; Forward; Tickets; Selected E-mail , KBA , LOD-CRM-SRP , Service Request Processing , How To
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