SAP Knowledge Base Article - Public

2517885 - Copy address from employee is not visible in emergency and dependents portlet

Symptom

“Copy address from employee” functionality in emergency contacts and dependents portlet was not working and has been fixed in the 1708 release.

Now the field is not visible in these portlets except the add new hire wizard.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Check if the below fields are enabled in the succession data model:
    • is-address-same-as-person for dependents (personRelationshipInfo) portlet
    • isAddSameAsEmployee for emergency contact (emergencyContactPrimary) portlet
  2. Check if the Role-based permission access is provided for Employee Data category -> Emergency contact and Employee Central Effective Dated Fields category-> "Copy address from employee" field under dependents.
  3. Go to Employee's Personal information-> Emergency Contact or Dependents portlet and “Copy address from employee” field is not appearing in emergency contacts and dependent portlet.

Resolution

For the "Copy address from employee" field to be visible, please make sure that:

  1. There is 'home' address type in picklist addressType. 
  2. Employee has "Home" address type populated in his Home Address portlet.
  3. Please note that our Engineering Team have confirmed that for future dated hires, the option for dependents to copy address from employee is not possible. The reason is that the asOfDate addressInfo for now is considered still inactive. As such the "copy address from employee" (is-same-address-as-person) field from Dependents will not be possible if we cannot get the the addressInfo of the employee. This is the current expected behaviour.

See Also

  • 2615336 - Check Tool: Check that the address types "home" and "business" are not active

Keywords

Copy address from employee, isAddSameAsEmployee, Emergency Contact, Dependents, Employee Central, addressType, Future, Future Hire , KBA , copy address from employee , isaddsameasemployee , is-address-same-as-person , emergency contact , dependents , employee central , picklist addresstype home address , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions