SAP Knowledge Base Article - Public

2518128 - Activate or Deactivate Notification E-Mail to Business User

Symptom

You are aware that business users are not receiving notifications from a work center or they are receiving unwanted notifications, which you would like to correct.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Cloud for Customer

Cause

Notifications need to be managed by each business user.

Resolution

To enable notification e-mails:

  1. Click the Notifications (bell) icon at the top-right corner. 
  2. Find the mail you want to subscribe to.
  3. Click the Subscribe to E-Mail (blue envelope) icon. 

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To disable notification e-mails:

  1. Click the Notifications (bell) icon at the top-right corner. 
  2. Find the mail you want to unsubscribe from.
  3. Click the Unsubscribe from E-Mail (blue curved arrow) icon. 

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See Also

2497370 - How to Scope E-Mail Notifications in C4C for Support Incidents

Keywords

Notification, Work Center, Business User, Activate, Deactivate , KBA , disable , notification , deactivate , activate , business user , SRD-CC-IAM , Identity & Access Management , How To

Product

SAP Cloud for Customer add-ins all versions