Symptom
You would like to change the customer’s information in a Ticket with Status Completed but you cannot see any Value Selection to change the data.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Product
SAP Cloud for Customer core applications all versions ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , How To
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