SAP Knowledge Base Article - Public

2518414 - Spot Awards – Why not all Guidelines is working

Symptom

You Reward and Recognize Someone and there are award categories that are not working, amount is always defaulting to your wildcard value.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SuccessFactors Spot Awards / Rewards and Recognition

Reproducing the Issue

1. Using the below Categories/Level and Guideline.

 CatLevSP.PNG

 GuidelineSP.PNG

2. Category/Level 1 and 2 is working while 3 and 4 is not.

3. Reward and Recognize Someone for award category id 2083 or 2084. It will default to 75 or 250.

 workingcatlevSP.png

4. Reward and Recognize Someone for award category id 2085 or 2086. It will default to 0.

 NOTworkingcatlevSP.png

Cause

The Category Name in ‘Categories/Level’ is not the same or equal to what is in the ‘Guideline’ file.

Resolution

Category Name in ‘Categories/Level’ should ALWAYS be same or equal to what is in the ‘Guideline’ file.

FinalSP.png

Change to match and all Guidelines should work as expected.

Keywords

Spot Awards Guideline, Category, Level, Recognize, Rewards, Award Category , KBA , LOD-SF-RNR-GDL , Guidelines, Categories, Levels etc. , Problem

Product

SAP SuccessFactors HCM suite all versions