SAP Knowledge Base Article - Public

2518467 - Workflow not getting triggered - Time Off

Symptom

For a specific employee the workflow configuration is not working. When the employee enters an absence which should require for manager approval it is showing the message "No Approval Necessary". The workflow is working fine for the same time type when another employee in the same team adds a time off request.

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Proxy as user applying leave
  2. Go to People Profile> Time Off
  3. Select time type and submit.
  4. Manager approval should be required. But the leave gets auto approved.

Resolution

  1. Verify the workflow rule logic and the workflow configuration steps. To see the correct configuration please refer to KBA 2425147 - Time off workflow is not triggering.
  2. If everything is fine, verify approver's status in both Employee Central(Job Information) and in "Employee Export" file (User Data File/ Employee Profile) is active.
  3. Please note: In case the approver is inactive in UDF, the leaves will get auto-approved even though the "No Approver Behavior" is set as "Stop the workflow", as EmployeeTime objects have "Pending Data" set to "No".

See Also

KBA 2425147 - Time off workflow is not triggering 

Keywords

workflow, not getting triggered, time off , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors Employee Central all versions