SAP Knowledge Base Article - Preview

2518600 - How to grant support authorization to a service partner S-user using the service partner user management application (SPU function) - SAP ONE Support Launchpad


  • How to grant partner S-users ID incident management authorizations
  • Incident authorizations for partner users
  • Partner S-user ID needs to create and manage incidents on behalf of the customer.
  • How Cloud Admin of end customer provides authorizations to partner
  • Partner authorizations needed to create support incidents for end customer
  • Partner S-user ID authorizations for end customer's installation



  • Applies to: SAP SuccessFactors, SAP S/4HANA Cloud & SAP Ariba
  • SAP ONE Support Launchpad


KBA , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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