SAP Knowledge Base Article - Public

2518640 - Form Audit Trail: Modify Links Greyed out for Some Users

Symptom

When accessing the form "information", under the Audit trail Section, links to access previous versions/modifications are greyed out for some/all users.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Compensation & Variable Pay

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Launch a form and make modifications.
  2. Route form to next user.
  3. Proxy as that user and access the form in the inbox.
  4. Click on the information icon Infomration_icon_v2.jpg
  5. Check if the "modify" link can be accessed.

AuditTrail_Grey.jpg

Cause

The Access to these links are controlled by the following 2  settings located under "Company System and Logo Settings"

Settings_vis.jpg

So only users specified in the above setting, i.e Managers, or Everybody, will be able to access those links in the Audit Trail.

Resolution

  • Simply set the access to those links as it best suits you business need.
  • Once granted, as in below screenshot for example to everyone

Settings_vis_2.jpg

  • The links in the audit trail will then be active and users will be able to click on them to access the information

AuditTrail_Active.jpg

Keywords

PM, Performance, Compensation, Variable Pay, Plan, Form, Review, Audit Trail, Modify, links, greyed, unable to access, click, revision History, select   , KBA , LOD-SF-CMP-FRM , Forms & Templates , LOD-SF-PM-FRM , Forms & Templates , How To

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508