SAP Knowledge Base Article - Preview

2518736 - Service Partners: How to get authorizations for your S-user ID to create support cases on-behalf of your customers

Symptom

You are an SAP partner delivering services to a customer. You need to create support cases for issues that you encounter on the customer's SAP systems.

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.” 


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Environment

Note: IT DOES NOT APPLY to SAP Concur (SPU functionality is currently not available for SAP Concur).

Keywords

authorization, SAP For Me, SAP4Me, Manage Service Partner, systems, SPU, create support case, invitation, Service Partner User Cockpit, SAP Ariba partner, SuccessFactors, case management , KBA , XX-SER-FORME , SAP for Me , How To

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