SAP Knowledge Base Article - Preview

2518790 - How to disable remove reference for an editor


Backoffice Customer Support

  • When a customer support agent opens a ticket, under Details tag there are fields such as Associated To, Assigned Agent, Agent Group etc.
  • You can add a reference to an editor or remove the reference to an editor using a red cross button.


  • The goal is to disable the removal of a reference i.e. does not show the red cross button.



Hybris Commerce suit 6.x.x.x


SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3


editor, remove reference, backoffice, customer support agent, widgets , KBA , CEC-SCC-CDM-BO-FRW , Framework , How To

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