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2519016 - ERROR: Exception ROOT_NOT_UNIQUE - Solution Manager

Symptom

  • BSP error occurs with reference to:
    CX_SOCM_CONDITION_VIOLATED
    CL_IM_CHM1_HF_CONTEXT
    ROOT_NOT_UNIQUE
  • After upgrade from 7.1 to 7.2, case created in Solution Manager from external service desk where a follow-on Request for Change (RfC) is created from case gets error in resultant RfC:
    Service Desk Attachment ID <GUID> is inconsistent. Service Desk GUID <GUID> is nomeaningful here
    Service Desk Attachment ID <GUID> is inconsistent. Service Desk System ID LOTUSNOTES is nomeaningful here
    Context Root 0000 is inconsistent. Service Desk Text ID <GUID> is nomeaningful here


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Environment

Solution Manager 7.20 SP01-SP06

Product

SAP Solution Manager 7.2

Keywords

Solman, ChaRM, RfC, Change Request Management, CL_IM_CHM1_HF_CONTEXT, CL_IM_CHM1_HF_CONTEXT=========CP, External Service Desk, BMC Remedy, Lotus Notes , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , Problem

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