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SAP Knowledge Base Article - PreviewSymptom
When trying to open an case from the Home screen widget "My messages - reported by me", the error "Entry could not be determined" is displayed.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
solution manager , KBA , CA-WUI-UI , User Interface , CRM-BTX-BF , Basic Functions for Business Transactions , Problem
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