SAP Knowledge Base Article - Preview

2519155 - Error "Entity could not be determined" when opening an incident from Home screen widget "My messages - reported by me"

Symptom

When trying to open an incident from the Home screen widget "My messages - reported by me", the error "Entry could not be determined" is displayed.

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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

solution manager , KBA , CA-WUI-UI , User Interface , CRM-BTX-BF , Basic Functions for Business Transactions , Problem

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