SAP Knowledge Base Article - Public

2519550 - Error when creating Scheduled Offering with VLS session


When creating a Offering with VLS session, we are getting the below Error:

The meeting could not be updated on the VLS server.

Please try again later or note the error code and contact your VLS administrator.VLS Error Code: java.lang.NullPointerException: while trying to invoke the method java.lang.String.toLowerCase() of a null object returned from com.plateausystems.elms.framework.vle.valueobject.VleUserAccountVOX.getEmailAddress()


SuccessFactors Learning Management System (LMS) - All Supported Versions


The error is generated because the Insturtcor record used to create Offering doesnt have a email address updated in Instructor record.


Navigate to LMS admin and update instructor record as below:
1. Learning > Instructor > Search for the ID you are using to create.
2. In Summary Tab, update email address value with instructor email address.

NOTE: Instructor email address is used to as From Email Address to all VLE Notification in the system, so its required to have email address populated when creating Offering with VLS session.


The meeting could not be updated on the VLS server; NullPointerException; getEmailAddress(); Error creating Offering with VLS session , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-VLS , Virtual Learning System , Problem


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