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2519980 - BPC Web client EPM Add-in Launch fails when Skype for business 2016 and Office 2010/2013 installed


Customer cannot launch EPM add-in via BPC web interface when they installed Office 2010/2013 and Skype for Business 2016 at the same time. Excel is able to launch once uninstall the Skype for Business 2016. It is possible failed without any error message or dump. The possible error message could be "TYPE_E_LIBNOTREGISTERED" while launching the Excel.



  • Microsoft Office 2010 or Microsoft Office 2013
  • Additionally Skype for Business 2016 is installed
  • EPM add-in 10


SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver


Skype, Skype for Business 2016, Skype 2016, Office 2010, Office 2013, Office, not launch, launch fail, no resonse, Epm add-in , KBA , EPM-BPC-NW-WEB-STA , Getting Started , Problem

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