2519994 - Associated Ticket Field Blank in E-mail Activity Generated by Workflow Rule

E-mail activity was generated via workflow rule that is triggered by the business object ticket. However, the "Associated Ticket" field is blank for this e-mail activity generated.

1. Go to Activity work center;
2. Go to E-mails view;
3. Search for E-mail 123 (123 represents the e-mail ID);
4. The field Associated Ticket is blank.

Whenever an e-mail activity is created through workflow rule, the reference to the source object ( Ticket/Opportunity/Leads...) for which the rule was executed is never created.

This is the system expected behavior.

The functionality of e-mails sent via workflow rules have the source object ID is planned to be made available in a higher release. At this point in time, we are not in a position to provide more accurate information on date and/or timelines for this future release.

KBA , SRD-CC-FED , Feeds , How To

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711