SAP Knowledge Base Article - Preview

2520054 - Workflow email is not received in external email account


After executing workflow send mail steps, work item is found in SBWP - Inbox but no corresponding mail is sent to external e-mail account. 



  • SAP Business Workflow
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4 HANA
  • ABAP PLATFORM - Application Server ABAP


ABAP platform all versions ; SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions


SBWP, SO12, Automatic forwarding, workflow send mail, SELFITEM.SENDTASKDESCRIPTION, receipient type, WF_GDPR, SWF_WORKFLOW, WFMSTD , KBA , BC-BMT-WFM , Business Workflow , Problem

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