SAP Knowledge Base Article - Public

2520096 - Error displayed when submitting leave of absence request in Time Off module

Symptom

"An error occured. Please try again later." error message is shown when submitting leave of absence request.

NewAbsence_Error.png

 

Environment


  • SAP SuccessFactors Employee Central Time Off
  • Time Off

Reproducing the Issue


  1. Navigate to the Time Off section in People.
  2. Click the link to access the relevant page.
  3. Select the time type and choose the dates for the absence(s).
  4. Click Submit. The system displays an error message.

Cause

Employee Status picklist is not maintained properly. 

picklist_employee-status.png

Resolution

Maintain correct external codes for the employee.

  1. Go to Admin Center > Picklist Center.
  2. Search for employee-status and click on Make Correction.
  3. In External Code and Non Unique External Code, maintain the values as follows and save it.

EmployeeStatus_Picklist.png

See Also

Employee Status Picklist

Keywords


error message, leave request, absence submission, picklist error, employee status, external code, time off issue, leave of absence error, picklist center, MDF picklist, legacy picklist, time records, absence dates, system error, admin center, correction , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors Employee Central all versions