2520107 - Skipped Notification for Approver in Workflow

Expected Behaviour for Notifications when skipping an Approver

Employee Central workflows

The expected behavior is that if the Admin user routes the workflow to the next step (skipping a step) via Manage Workflow Requests > the CC Role will get a notification.

If the CC Role is a system user - check their locale and then check Admin Center > E-mail Notification Templates and see if a template is defined for that locale - if not - define one.

If the CC Role is an external user - check their locale and then check Admin Center > E-mail Notification Templates and download the template and ensure that a "default" subject and body are defined.

If the Notification Template does not have a default template (where end point is external) then the email will not be sent.

If the Notification Template does not have a default template or a translation in the end users locale - then a notification will not be sent

In the Workflows handbook https://help.sap.com/viewer/7a4a65f1ace44f5ba6e969f7e952674a/PRODUCTION/en-US/7d0f5a4a907d41a5b0cc80298e2c9db4.html , for the "Workflow Action Pending Notification" it states -:

"Sends email notification to current approvers at every step approval (but not on the final step) and initiation of the workflow."

So, if you have a workflow with only 2 steps, and on the last step you change the approver - according to the handbook statement above, a notification will not be sent.

KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

SAP SuccessFactors Employee Central 1611 ; SAP SuccessFactors Employee Central 1702 ; SAP SuccessFactors Employee Central 1705 ; SAP SuccessFactors Employee Central 1708 ; SAP SuccessFactors Employee Central 1711