2520212 - Item skipped in a Program

Symptom

In a Program, item is incomplete even though the Program has the setting "Users must complete previous sections before starting next section" checked.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

The Program was created, had its sections created and the setting "Users must complete previous sections before starting next section" was checked.

The Learning admin checks the development of the user within the Program and there is an item skipped, incomplete.

Cause

It happened because after the Program is assigned to the user, a new item was added to the Program and propagated. With this action, the new item becomes available for the user independently of its progress.

For example, in a Program with two sections:

Program was assigned to the user >
User completes section one and moves to the second:
A new item is added in the section one of the Program and this change is propagated within the users that have the Program assigned >
The new item becomes available in the section one, when the user is in the second two. It gives the impression that the item was skipped by the user.

Resolution

This is an expected behavior of the system. If a different behavior is desired, we encourage you to submit an enhancement request to have this functionality considered within future development cycles – you can do this on our Customer Community Portal at http://community.successfactors.com/. For detailed steps on how to raise an enhancement request please follow KBA 2090228 - How to submit enhancement requests for SAP SuccessFactors products.

Keywords

program, skip, item, section, incomplete , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-PRO , Programs , Problem

Product

SAP SuccessFactors Learning all versions