SAP Knowledge Base Article - Public

2520307 - LMS - Attempting to select user records in Learning Administration triggers 'A Communication Error..'


Attempting to select any user records from Learning Administration's User search triggers 'A Communication Error has occurred. Please log in again'


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


SAP Successfactors Learning

Reproducing the Issue

  1. Login into Leaning Administration
  2. Select 'Users' tab
  3. Run a Search
  4. Select any user record and error will trigger.


The typical cause of this issue is a change made to the default module tab configuration


Assuming that this is the result of a configuration change please do the following

Navigate to:

  1. System Admin
  2. Configuration
  3. Module Tab
  4. AdvanceStudent
  5. Ensure that this config setting is as follows: LearningPlan.enabled=true


LMS;Select;View;User;Record;Communication;Error;Profile;Search , KBA , LOD-SF-LMS-SER , Config. Consulting & Service Requests , Problem


SAP SuccessFactors Learning all versions