SAP Knowledge Base Article - Public

2520630 - E-Mails Are Being Sent To Business Partners Despite Setting Send All E-Mails To This Address


E-mails from your system are being sent directly to business partners despite you having selected the Business Configuration setting Send all e-mails to this address.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Cloud for Customer

SAP Business ByDesign

Reproducing the Issue

Prerequisite: In the Business Configuration work center select the option Send all e-mails to this address and maintain a valid e-mail address.

From anywhere in the system that allows it, send an e-mail.


Your system is a productive system. In a productive system, e-mails and faxes are always sent to real addresses of business partners, regardless of the settings you make here. However, we strongly recommend that you choose "Send all e-mails/faxes to this address" and, if possible, enter an address used for testing purposes. This will prevent e-mails and faxes being sent inadvertently to real addresses, in case this tenant is copied to a non-productive system later on (where these settings would apply).

 IRA screenshot BC FAX.jpg


This is expected system behaviour.


KBA , LOD-CRM-SC-EML , Email , LOD-LE-BP-BP , Business Partner , LOD-CRM-EMP , Employee , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions