SAP Knowledge Base Article - Public

2521096 - Unable to proxy - the requested operation is not available error


  • I am unable to proxy as a user, I receive an error saying "the requested operation is not available" with fingerprint: c45bd4d671b8dee5f404d29e83745227bd528f28;
  • Proxy rights have been granted via proxy management;

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SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Select the Proxy Now feature
    Proxy now1.png
  2. Enter the user you would like to proxy as;
  3. You select their name and then the error appears;



As per system design when you proxy as a user, you arrive at the homepage initially and as the homepage access permission is not granted, this prevents the proxy from working and causes the error to appear.


To resolve the error, grant "Home Page Tab" proxy access to the effected user:

  1. Admin Center > Proxy Management;
  2. Select the users affected and grant the Home Page Tab;
  3. Save.


See Also

2087311 Proxy Management - BizX Platform

2606997 - How to read the Security Permission Report for Proxy management

Help portal guide: Proxy Access


Failed to proxy, home page, proxy management, c45bd4d671b8dee5f404d29e83745227bd528f28 , KBA , LOD-SF-PLT-PRX , Proxy , Problem


SAP SuccessFactors HCM suite all versions