Symptom
- I am unable to proxy as a user, I receive an error saying "the requested operation is not available" with fingerprint: c45bd4d671b8dee5f404d29e83745227bd528f28;
- Proxy rights have been granted via proxy management;
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Select the Proxy Now feature
- Enter the user you would like to proxy as;
- You select their name and then the error appears;
Cause
As per system design when you proxy as a user, you arrive at the homepage initially and as the homepage access permission is not granted, this prevents the proxy from working and causes the error to appear.
Resolution
To resolve the error, grant "Home Page Tab" proxy access to the effected user:
- Admin Center > Proxy Management;
- Select the users affected and grant the Home Page Tab;
- Save.
See Also
2087311 Proxy Management - BizX Platform
2606997 - How to read the Security Permission Report for Proxy management
Help portal guide: Proxy Access
Keywords
Failed to proxy, home page, proxy management, c45bd4d671b8dee5f404d29e83745227bd528f28 , KBA , LOD-SF-PLT-PRX , Proxy , Problem