SAP Knowledge Base Article - Public

2521366 - Send E-mail Action in Sales Orders does not Work


You are trying to send an e-mail from a Sales Order but no e-mail is received in the proper end.

Reproducing the Issue

  1. Login in the system.
  2. Go to the Sales work center.
  3. Select the Sales Order view.
  4. Open Sales Order ABC (ABC stands as ID of the Sales Order).
  5. Click in Actions button.
  6. Select Send-Email.

No e-mail is sent from the system.


The sales order is with status In Process.


Change status of the sales order to one which is not In Process.

See Also


KBA , SRD-CC , Cross Components , How To


SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711